Checked-bag pickup before the airport
We collect at your door
You skip bag drop
Pick up after you land

Hand us your checked bags at your door.Skip bag drop. Pick them up from the carousel after you land.

We collect your checked bags from your home or hotel before your flight and deliver them to your airline or its approved handler at the airport for final acceptance. You travel to the airport without your checked bags.

Then what? Your airline carries the bags through its normal baggage system, and after your flight you collect them from the carousel at your destination airport.

Available on eligible flights.

Your checked bag

Checked. Sealed. Custody documented.

Tracked
Tamper-evidentSEALED AT YOUR DOOR
ID and flight details checkedWe verify your ID and flight details before taking custody of your bags
Sealed before we leaveEach bag is sealed in front of you
Documented through handoffEvery step is recorded, from your door to the airport
You travel to the airport without your checked bags.You skip the bag-drop line and go straight to security.
See it in action

What actually happens at your door.

A short look at what happens when we arrive at your door.

How it works

Leave the checked bags at your door.
Skip the bag-drop line at the airport.

Four clear steps from pickup through airport handoff.

01

Check your trip

Send us your airline, flight, pickup location and bag details. We’ll confirm whether we can serve your trip and which pickup windows are available. Once a pickup is confirmed, pickup time, address or bag count can be changed without a change fee up to one hour before the scheduled window, as long as the flight remains eligible.

02

We check and seal

Required identity and flight details are checked before custody begins. Each accepted bag is recorded and secured with a tamper-evident seal before it leaves your door.

03

We take them to the airport

We transport your bags directly to the airport, and every step of the journey is recorded.

04

Airport handoff

At the airport, we deliver your bags to your airline or its approved handler for final acceptance. Airline acceptance and required baggage screening remain at the airport.

You can follow it:Picked upSealedOn the wayHandoff confirmed
Who it’s for

Some trips are harder than others.
Usually because of the bags.

The same convenience can make a big difference on trips with more bags, more people or tighter schedules.

Families

Two free hands for your children

Departure day is hard enough with children, documents and timing. Travel to the airport without hauling checked bags through the car, terminal and bag-drop line.

Business travelers

Skip the bag-drop stop

Checked bags are usually the last thing standing between the car and security. On an eligible flight, that stop disappears.

Hotel guests

Check out and keep your day

Leave in the morning and enjoy the city until it is time to head to the airport, instead of planning the day around your suitcase.

Older travelers

Less luggage to handle

We collect your checked bags at the door so you have less to lift and manage on the way to the airport.

Groups

One pickup for the group’s bags

When several people travel together, checked bags can quickly become the hardest part of getting to the airport. We collect them together in one pickup.

Frequent flyers

Skip the bag-drop line

You know exactly how long that line takes. On an eligible flight, you don’t have to stand in it.

Trust

Someone else is carrying your things.
Here is what protects them.

Handing over your luggage requires trust. Here’s how we secure and document every step.

Your checked bagChecked, sealed, documented
CheckedID & flightSealedBefore we leaveTrackedThrough handoffConfirmedHandoff recorded
01

We check before we take anything

We verify your ID and flight details before taking custody. Who needs to be present depends on your airline and booking rules.

02

Every bag is sealed at your door

Each bag receives a tamper-evident seal at your door, providing visible evidence if the seal is disturbed.

03

Your custody record follows the journey

We keep a documented record of every step from your door through the airport handoff, and you are updated as your bags are picked up, move and are delivered.

04

Coverage while your bags are with us

The coverage and claims terms that apply while your bags are in our custody, including any limits or exclusions, are provided before a paid booking.

05

Your airline takes it from there

After final airline/handler acceptance, downstream handling follows the airline’s baggage terms and normal airport baggage process.

Where our part ends. We collect your bags, secure them and deliver them to your airline or its approved handler for final acceptance. Airline acceptance and required baggage screening remain at the airport.
Baggage rules

What we can take.
What we need to ask about first.

Your airline’s baggage rules always apply. We only collect what is eligible for your specific flight.

We take these

Standard checked bags

Suitcases, duffel bags and similar checked luggage, as long as they meet your airline’s packing, size and weight rules for your flight.

Ask us first

Special & oversized items

SkisSnowboardBicycleGolf bagStrollerInstrument

If your airline accepts the item as checked baggage on your flight, tell us in advance and we’ll confirm whether we can collect it. Airline packing, size, weight, fee and special-handling rules still apply.

We can’t take these

Restricted or unsafe items

Anything prohibited by your airline or by law, hazardous materials, and bags that are open, leaking or unsafe to move. We also can’t take a bag if we can’t complete the checks at pickup.

Airline fees stay with the airline. Baggage, overweight, oversize and special-item fees are charged by your airline, separately from what you pay us, unless we tell you otherwise when you book.
Coverage while your bags are with us. The coverage and claims terms that apply while your bags are in our custody, including any limits or exclusions, are provided before a paid booking.
Questions

The things people actually ask.

Including the ones that start with “what if”.

Before you book
What is GateDirect?
We collect eligible checked bags from your home or hotel before your flight, document custody and deliver them to your airline or its approved handler at the airport for final acceptance. Your airline then carries them through its normal baggage system, and after your flight you collect them from the carousel at your destination airport.
Do I still check in for my flight?
You check in for your flight the way you always do — we don’t replace airline check-in, and any document checks your airline requires still apply. What we remove on an eligible flight is the separate bag-drop counter.
Can I use this on any flight?
No. Service is available only for eligible flights operating under approved airline or handler arrangements. Eligibility depends on your airline, flight, pickup location and whether we are approved to serve that trip. Send us the details and we’ll confirm whether it is eligible.
How early should I get in touch?
As early as possible, especially if you want an evening-before pickup. We’ll confirm whether your flight is eligible, the available pickup windows and any cutoff that applies.
At pickup
Where can you collect from?
Homes, hotels and other arranged locations within an area we serve. Hotel pickups need the guest’s authorization and a confirmed spot to meet.
Who needs to be there?
The traveler with valid ID, unless the airline and booking rules allow a pre-authorized representative. For families or group bookings, one adult can handle the handoff only where those rules permit it.
What if I’m not ready when you arrive?
If we cannot complete the required ID and flight checks, we cannot take custody of the bags. They stay with you, and whether we can reschedule depends on your flight timing.
Can you collect the evening before?
Where an evening-before option is available, yes. Your bags stay in our documented custody overnight and are delivered to the airport in time for your flight, for final airline or handler acceptance.
Your bags
What can you take?
Standard checked luggage can be eligible if it meets your airline’s requirements and we confirm service is available for your flight. Special or oversized items may also be eligible once the airline confirms them and you tell us in advance.
Can you take skis, a bicycle or a golf bag?
Possibly. If your airline accepts the item as checked baggage on your flight, tell us in advance and we’ll confirm whether we can collect it. The airline’s packing, size, weight, fee and special-handling rules still apply.
What about my laptop, medication or jewelry?
Keep them with you. Laptops, medication, documents, jewelry and anything valuable or irreplaceable belong in your hand baggage — that is true whether a bag is checked with us or at the counter.
How do I know where my bags are?
We keep a documented record of your bags from the moment we collect them until the airport handoff, and you are updated as they are picked up, move and are delivered — so you can follow the journey through handoff.
If something changes
What if my flight is delayed or cancelled?
Contact us as soon as possible. What we can change depends on whether pickup has happened, whether the airport handoff has been completed and whether your new flight is eligible. Rescheduling and cancellation terms are provided before booking.
What if you are late?
We’ll contact you immediately. If pickup cannot be completed in time, we will not take custody and the bags stay with you. If we already have your bags, we’ll keep you updated while we manage the disruption.
What if my bag doesn’t make my flight?
If a bag cannot be accepted at the airport handoff, we keep custody of it and contact you to resolve the next step. Once your airline or its approved handler accepts the bag, the airline’s normal baggage terms and airport process apply.
What if a bag is damaged or lost?
Tell us as soon as you notice. Responsibility depends on where the issue occurred and whether the bag was still in our custody or had already been accepted at the airport handoff. The applicable coverage and claims terms are provided before booking.
Are my bags insured?
Before booking, we’ll show you the coverage and claims terms that apply while your bags are in our custody, including any limits or exclusions. Keep valuable or irreplaceable items in your hand baggage.
Can I change my pickup?
Yes. Pickup time, pickup address and bag count can be adjusted without a change fee up to one hour before your scheduled pickup window, subject to continued flight and service eligibility.
How is the price worked out?
Our pricing depends on the pickup location, bag count, requested window and handling requirements. Your price is confirmed before any paid booking. Airline baggage, overweight, oversize and special-item fees remain separate unless expressly included.
Do airline baggage rules still apply?
Yes. Your airline’s size, weight, check-in and acceptance rules still apply. We work within those rules; we do not replace them.

Leave the checked bags at your door.
Pick them up from the carousel after you land.

On an eligible flight you can avoid the bag-drop counter and go to passenger security. Your airline carries the bags through its normal baggage system to the carousel at your destination airport.

Check eligibility

Tell us your flight and pickup location.

This is an eligibility check, not a booking. Nothing is confirmed and nothing is charged.

What we need

A few trip details so we can check eligibility.

Airline, flight number and departure date Pickup location and ZIP code Number of bags, including anything oversized or special Preferred pickup timing — evening before or morning of

Send us your trip details and we’ll confirm whether we can serve your flight.

Send your trip details

We use these details only to check your trip and reply to you.

Got it.We have your trip details. We’ll reply with your eligibility.
Airlines, hotels and travel partners: info@gatedirectusa.com
Check eligibility